Refund Policy

Here at VTbYOUt we maintain a very high level of quality assurance. All our hair is carefully collected and prepared for packaging. Everything goes through a rigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied. We take the steps and make every effort to match each order to your exact specifications. We cannot guarantee hair color or texture because our natural hair is 100% virgin human hair and each individual piece comes from a separate donor. Our tresses come in a straight, wavy or curly pattern, the color will range between a natural 1b and 2. In some cases we may have natural lighter pieces that are available upon request but not guaranteed. Please be forewarned, refunds and/or exchanges WILL NOT be issued for dissatisfaction with texture or color. 

 

Refunds:

Due to the nature of our products, ALL SALES ARE FINAL and there are no refunds alowed.

 

Exchanges:

Exchanges are warranted under the following conditions:

  • Requests must be made within 15 calendar days from the date of purchase. 
Any exchange request after 15 calendar days will not be honored.
  • We will not accept any merchandise that has been used or altered (brushed, combed, picked, cut, or processed) in any way. 
According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that washing, perming, coloring, lifting or otherwise processing the hair voids ALL EXCHANGE guarantees.
  • Product must be exchanged for something of equal or greater value. No refunds will be permitted.

You must send the product back to us in order to process the exchange. 
In order to process an exchange the unwanted product would need to be sent back at your expense. We suggest sending through a carrier that provides tracking information and delivery confirmation since we are not responsible for lost packages. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.

Variant Touch Of bYOUt

PO BOX 29069

San Antonio, Tx 78229

 

 

 

Replacements:

Natural hair is reactive to a simple wash and deep conditioning, product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you've received a product that is truly defective and unusual we want to hear from you. If you have received any product that is defective you must contact us within 15 calendar days from the date of purchase. Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you an exchange. Although no refunds are permitted we will address the quality issue at once. A Customer Service Representative will provide the customer with mailing instructions for the return of the product in question. If we verify and agree that the product is defective in any way, we will then take the steps to exchange or replace the item. The customer will be responsible for paying any additional costs If the customer selects a product in exchange of greater value than the initial item. The cost of shipping the exchanged/new item back to the customer will then be covered by VTbYOUt, in the event that the product is not validated by VTbYOUt, we will return the item in question to the customer at our expense without an exchange of product. To complete your transaction, we require a receipt or proof of purchase.